{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/limerick\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.nextbike.ie\/limerick\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"nextbike faq-intro\">\n        <div class=\"faq-intro__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"661\" src=\"https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-992x661.jpg\" class=\"attachment-nex-md size-nex-md\" alt=\"A man stands next to a nextbike rentalbike. He has a hand on the bikes saddle.\" srcset=\"https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-992x661.jpg 992w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-300x200.jpg 300w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-1024x683.jpg 1024w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-768x512.jpg 768w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-1200x800.jpg 1200w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-480x320.jpg 480w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-210x140.jpg 210w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL-150x100.jpg 150w, https:\/\/www.nextbike.ie\/limerick\/wp-content\/uploads\/2024\/04\/Smartbike_2.0_QF_DACH_DETAIL.jpg 1920w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/>    <\/div>\n            <div class=\"faq-intro__content\">\n                <h1 class=\"faq-intro__headline\">\n            Frequently Asked Questions        <\/h1>\n                        <div class=\"faq-intro__text\">\n            You want to learn more? Find the most frequent questions about nextbike by TIER Castletroy, Limerick here.        <\/div>\n            <\/div>\n    <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column]<div class=\"nextbike faqs\"><div class=\"faq__items\"><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Classics<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-classics-1472\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-1472\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How does nextbike by TIER Castletroy, Limerick work?<\/h6><div id=\"faq-panel-1-classics-1472\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-1472\"><p>Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.<\/p>\n<\/div><h6 id=\"faq-1-classics-358\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-358\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to avert a 20 \u20ac fine for improper return?<\/h6><div id=\"faq-panel-1-classics-358\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-358\"><p>If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n<p>This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div><h6 id=\"faq-1-classics-352\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-352\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I contact the customer service?<\/h6><div id=\"faq-panel-1-classics-352\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-352\"><p>You can reach the nextbike by TIER Castletroy, Limerick customer service at <a class=\"faq-intro__phone\" href=\"tel:+35361540019\">+35 361 540 019<\/a>, <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a> or via App Support function.<\/p>\n<\/div><h6 id=\"faq-1-classics-334\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-334\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6><div id=\"faq-panel-1-classics-334\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-334\"><p>Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system&#8217;s website or via <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a>.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-classics-368\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-368\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my nextbike by TIER Castletroy, Limerick bike?<\/h6><div id=\"faq-panel-1-classics-368\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-368\"><p><span data-sheets-root=\"1\">If the station does not have fixed bicycle racks, the bike will be locked to itself.<\/p>\n<p>As a general rule, nobody should be hindered by the parked bike.<\/p>\n<p>Please note the following:<\/p>\n<p>The bike may not be parked or returned:<br \/>\na) at traffic lights<br \/>\nb) parking ticket machines or parking meters<br \/>\nc) at road signs<br \/>\nd) on sidewalks, if this results in a passage width of less than 1.50 m<br \/>\ne) in front of, at and on escape routes and firefighter access zones<br \/>\nf) where this conceals the stationary advertising of a third party<br \/>\ng) by locking to fences of private or public houses and establishments<br \/>\nh) on public transport platforms and bus platforms<br \/>\ni) at public bicycle racks<\/p>\n<p>In case of contravention we reserve the right to charge a service fee.<\/span><\/p>\n<\/div><h6 id=\"faq-1-classics-354\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-354\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my nextbike by TIER Castletroy, Limerick bike?<\/h6><div id=\"faq-panel-1-classics-354\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-354\"><p>Depending on the system, bikes can be returned at official stations or within a Flexzone, in a clearly visible spot on any public street. On the location map in your nextbike app, you can easily see where the nearest station is or how far the Flexzone extends.<\/p>\n<p>You can find out whether the system uses a flex zone or only stations on the system\u2019s respective website. If you\u2019re unsure, please use the location search at the top of the website.<\/p>\n<p>Bikes may only be returned to the system from which they were rented. Cross-city returns are only possible in networked systems and are communicated on the system\u2019s website.<\/p>\n<\/div><h6 id=\"faq-1-classics-341\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-341\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why do I have to pay a 20 \u20ac service fee (even though I returned the bike where I rented it)?<\/h6><div id=\"faq-panel-1-classics-341\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-341\"><p>A service fee of at least 20 \u20ac will be charged if a bike is returned outside a flex zone or an official station.<\/p>\n<p>It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.<\/p>\n<\/div><h6 id=\"faq-1-classics-330\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-classics-330\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The frame lock does not open. What shall I do?<\/h6><div id=\"faq-panel-1-classics-330\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-classics-330\"><p>First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on &#8216;open lock&#8217;. Unlocking will be initiated again.<\/p>\n<p>If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don&#8217;t worry about possible charges if our customer service can&#8217;t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Registration<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-registration-361\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-registration-361\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I register?<\/h6><div id=\"faq-panel-1-registration-361\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-registration-361\"><p>You can sign up via the website or app.<\/p>\n<\/div><h6 id=\"faq-49-registration-122\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-registration-122\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I activate my customer account?<\/h6><div id=\"faq-panel-49-registration-122\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-registration-122\"><p>To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 \u20ac to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.<\/p>\n<p>After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-registration-340\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-registration-340\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why do I have to debit 1 \u20ac although the registration is for free?<\/h6><div id=\"faq-panel-1-registration-340\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-registration-340\"><p>To verify your payment method and to activate your account, your bank account will be debited with 1 \u20ac. However, this is not a registration fee, but can be used as your starting credit.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Customer account<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-customer-account-342\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-342\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why was my account deactivated?<\/h6><div id=\"faq-panel-1-customer-account-342\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-342\"><p>Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-360\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-360\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I change my phone number?<\/h6><div id=\"faq-panel-1-customer-account-360\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-360\"><p>To change your phone number, please contact our customer service at <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a>. Send the email from the email address you use for your account.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-358\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-358\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to avert a 20 \u20ac fine for improper return?<\/h6><div id=\"faq-panel-1-customer-account-358\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-358\"><p>If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n<p>This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-350\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-350\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I pay for nextbike by TIER Castletroy, Limerick, how is billing done and where can I retrieve the invoices for my trips?<\/h6><div id=\"faq-panel-1-customer-account-350\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-350\"><p>If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.<\/p>\n<p>With the direct debit payment method, we debit the open fees monthly from your bank account.<\/p>\n<p>You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-341\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-341\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why do I have to pay a 20 \u20ac service fee (even though I returned the bike where I rented it)?<\/h6><div id=\"faq-panel-1-customer-account-341\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-341\"><p>A service fee of at least 20 \u20ac will be charged if a bike is returned outside a flex zone or an official station.<\/p>\n<p>It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.<\/p>\n<\/div><h6 id=\"faq-49-customer-account-123\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-customer-account-123\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I rent bikes with my nextbike by TIER Castletroy, Limerick account?<\/h6><div id=\"faq-panel-49-customer-account-123\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-customer-account-123\"><p>nextbike by TIER Castletroy, Limerick is a closed scheme, meaning with your nextbike by TIER Castletroy, Limerick account you can rent pedal bikes and ebikes only in Castletroy, Limerick. For other nextbike by TIER affiliated schemes you need to register again for the respective subbrand.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-customer-account-339\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-339\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>When will I receive my invoices?<\/h6><div id=\"faq-panel-1-customer-account-339\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-339\"><p>Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under &#8220;Account status&#8221;.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-359\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-359\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I cancel my account and what happens to my remaining balance?<\/h6><div id=\"faq-panel-1-customer-account-359\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-359\"><p>You can cancel your account in your settings in the app or by logging in to our website.<\/p>\n<p>Alternatively, you can send us your cancellation by email to <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a> or by post (address in the website footer).<\/p>\n<p>Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-352\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-352\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I contact the customer service?<\/h6><div id=\"faq-panel-1-customer-account-352\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-352\"><p>You can reach the nextbike by TIER Castletroy, Limerick customer service at <a class=\"faq-intro__phone\" href=\"tel:+35361540019\">+35 361 540 019<\/a>, <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a> or via App Support function.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-347\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-347\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if my customer account is in the red?<\/h6><div id=\"faq-panel-1-customer-account-347\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-347\"><p>If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.<\/p>\n<\/div><h6 id=\"faq-1-customer-account-334\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-customer-account-334\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>I have discovered an incorrect debit in my customer account, what can I do?<\/h6><div id=\"faq-panel-1-customer-account-334\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-customer-account-334\"><p>Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental \/ tariff \/ customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system&#8217;s website or via <a class=\"faq-intro__phone\" href=\"mailto:info@nextbike.ie\">info@nextbike.ie<\/a>.<\/p>\n<\/div><h6 id=\"faq-49-customer-account-122\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-customer-account-122\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I activate my customer account?<\/h6><div id=\"faq-panel-49-customer-account-122\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-customer-account-122\"><p>To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 \u20ac to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.<\/p>\n<p>After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Rent, park and return<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-rent-park-and-return-356\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-356\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What do I do if my bike has a defect?<\/h6><div id=\"faq-panel-1-rent-park-and-return-356\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-356\"><p>Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.<\/p>\n<p>Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-344\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-344\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if I return my bike away from stations or outside the flex zone?<\/h6><div id=\"faq-panel-1-rent-park-and-return-344\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-344\"><p>If you return your bike without permission, a service fee of at least 20 \u20ac will be charged. More information about service charges can be found on the respective website of the system.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-337\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-337\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I pause my ride during the rental?<\/h6><div id=\"faq-panel-1-rent-park-and-return-337\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-337\"><p>Yes, you can.<\/p>\n<p>Pause your ride in the app and then close the lock (attention: If you close the lock before you pause your ride, the bike will be returned immediately). To continue cycling, end the pause mode in the app and the lock will open automatically. Never end the pause mode from afar.<\/p>\n<p>The rental stays active during the pause and will be charged as usual.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-329\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-329\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent my bike in one city and return it in another?<\/h6><div id=\"faq-panel-1-rent-park-and-return-329\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-329\"><p>The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-368\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-368\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my nextbike by TIER Castletroy, Limerick bike?<\/h6><div id=\"faq-panel-1-rent-park-and-return-368\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-368\"><p><span data-sheets-root=\"1\">If the station does not have fixed bicycle racks, the bike will be locked to itself.<\/p>\n<p>As a general rule, nobody should be hindered by the parked bike.<\/p>\n<p>Please note the following:<\/p>\n<p>The bike may not be parked or returned:<br \/>\na) at traffic lights<br \/>\nb) parking ticket machines or parking meters<br \/>\nc) at road signs<br \/>\nd) on sidewalks, if this results in a passage width of less than 1.50 m<br \/>\ne) in front of, at and on escape routes and firefighter access zones<br \/>\nf) where this conceals the stationary advertising of a third party<br \/>\ng) by locking to fences of private or public houses and establishments<br \/>\nh) on public transport platforms and bus platforms<br \/>\ni) at public bicycle racks<\/p>\n<p>In case of contravention we reserve the right to charge a service fee.<\/span><\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-354\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-354\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my nextbike by TIER Castletroy, Limerick bike?<\/h6><div id=\"faq-panel-1-rent-park-and-return-354\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-354\"><p>Depending on the system, bikes can be returned at official stations or within a Flexzone, in a clearly visible spot on any public street. On the location map in your nextbike app, you can easily see where the nearest station is or how far the Flexzone extends.<\/p>\n<p>You can find out whether the system uses a flex zone or only stations on the system\u2019s respective website. If you\u2019re unsure, please use the location search at the top of the website.<\/p>\n<p>Bikes may only be returned to the system from which they were rented. Cross-city returns are only possible in networked systems and are communicated on the system\u2019s website.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-331\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-331\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The return was not successful. What should I do?<\/h6><div id=\"faq-panel-1-rent-park-and-return-331\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-331\"><p>Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system&#8217;s website.<\/p>\n<p>Don\u2019t worry about possible charges if our customer service can\u2019t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div><h6 id=\"faq-49-rent-park-and-return-128\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-rent-park-and-return-128\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The ebike cable lock does not open. What shall I do?<\/h6><div id=\"faq-panel-49-rent-park-and-return-128\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-rent-park-and-return-128\"><p>If the cable lock does not open please contact our customer service at <a class=\"faq-intro__phone\" href=\"tel:+35361540019\">+35 361 540 019<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/div><h6 id=\"faq-49-rent-park-and-return-124\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-rent-park-and-return-124\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my nextbike by TIER Castletroy, Limerick bike?<\/h6><div id=\"faq-panel-49-rent-park-and-return-124\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-rent-park-and-return-124\"><p>nextbike by TIER Castletroy, Limerick offers two different bike types which work differently.<\/p>\n<p><strong>Pedal Bikes<\/strong><\/p>\n<p>Return your pedal bike at an official nextbike by TIER station in Castletroy, Limerick. Press the FrameLock lever down to lock the bike and return the bike. After closing the lock, please check your app to confirm, that the return was successful and contact our customer service immediately, if the rental is still running (see question <strong>The return was not successful. What should I do?<\/strong>). If you return your bike away from a station, a service fee of at least \u20ac20 will be charged.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ebikes<\/strong><\/p>\n<p>Return your ebike at an official nextbike by TIER station in Castletroy, Limerick. Take the cable from the holder above the wheel and put it into the opening in the back wheel. Select &#8216;Return bike&#8217; in the app. After returning the ebike, please check your app to confirm, that the return was successful and contact our customer service immediately, if the rental is still running (see question <strong>The return was not successful. What should I do?<\/strong>). If you return your bike away from a station, a service fee of at least \u20ac20 will be charged.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-rent-park-and-return-351\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-351\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I tell bike icons from station icons?<\/h6><div id=\"faq-panel-1-rent-park-and-return-351\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-351\"><p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\".\/wp-content\/uploads\/2025\/04\/OctopusVehiclePins.png\" width=\"99\" height=\"99\" \/><br \/>\nThis is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\".\/wp-content\/uploads\/2025\/04\/StationPins-1.png\" width=\"154\" height=\"90\" \/><br \/>\nThis is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-338\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-338\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent nextbike by TIER Castletroy, Limerick bikes without an app or without an internet-enabled mobile phone?<\/h6><div id=\"faq-panel-1-rent-park-and-return-338\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-338\"><p>Yes, bikes can alternatively be rented via the hotline. If the local system has terminals or BikeComputers, these can also be used for rental and return.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-336\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-336\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent several bikes parallely with one customer account?<\/h6><div id=\"faq-panel-1-rent-park-and-return-336\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-336\"><p>You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-1472\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-1472\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How does nextbike by TIER Castletroy, Limerick work?<\/h6><div id=\"faq-panel-1-rent-park-and-return-1472\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-1472\"><p>Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-358\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-358\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to avert a 20 \u20ac fine for improper return?<\/h6><div id=\"faq-panel-1-rent-park-and-return-358\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-358\"><p>If you have returned a bike improperly, you can avert the usual fee of 20 \u20ac by renting the bike again and returning it properly. The successive rentals of the same bike are merged.<\/p>\n<p>This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20\u20ac fine will be waved.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-341\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-341\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why do I have to pay a 20 \u20ac service fee (even though I returned the bike where I rented it)?<\/h6><div id=\"faq-panel-1-rent-park-and-return-341\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-341\"><p>A service fee of at least 20 \u20ac will be charged if a bike is returned outside a flex zone or an official station.<\/p>\n<p>It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.<\/p>\n<\/div><h6 id=\"faq-1-rent-park-and-return-330\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-rent-park-and-return-330\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The frame lock does not open. What shall I do?<\/h6><div id=\"faq-panel-1-rent-park-and-return-330\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-rent-park-and-return-330\"><p>First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on &#8216;open lock&#8217;. Unlocking will be initiated again.<\/p>\n<p>If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don&#8217;t worry about possible charges if our customer service can&#8217;t deal with your case right away. No charges apply as long as you tried to contact them right away.<\/p>\n<\/div><h6 id=\"faq-49-rent-park-and-return-127\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-rent-park-and-return-127\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I start an ebike ride?<\/h6><div id=\"faq-panel-49-rent-park-and-return-127\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-rent-park-and-return-127\"><p>To start an e-bike ride:<\/p>\n<ol>\n<li>Find a TIER e-bike near you and open the nextbike by TIER app.<\/li>\n<li>When you&#8217;re standing next to your chosen e-bike, scan the QR code or tap start ride inside the app.<\/li>\n<li>Make sure the bike is unlocked, then lift the kickstand.<\/li>\n<li>Stand with one foot on the pedal and leave with the other and start to slide.<\/li>\n<li>Place your other foot on the pedal to keep your feet steady.<\/li>\n<li>Push the pedals for acceleration. For your safety, the motor won&#8217;t start until the bike reaches 5 km\/h.<\/li>\n<li>Stop pedalling to reduce speed and squeeze the brake levers to brake.<\/li>\n<\/ol>\n<\/div><h6 id=\"faq-49-rent-park-and-return-123\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-rent-park-and-return-123\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I rent bikes with my nextbike by TIER Castletroy, Limerick account?<\/h6><div id=\"faq-panel-49-rent-park-and-return-123\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-rent-park-and-return-123\"><p>nextbike by TIER Castletroy, Limerick is a closed scheme, meaning with your nextbike by TIER Castletroy, Limerick account you can rent pedal bikes and ebikes only in Castletroy, Limerick. For other nextbike by TIER affiliated schemes you need to register again for the respective subbrand.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Our bikes<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-our-bikes-357\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-our-bikes-357\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is the maximum load of the bikes?<\/h6><div id=\"faq-panel-1-our-bikes-357\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-our-bikes-357\"><p>The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.<\/p>\n<p>Find the information about the maximum load for cargobikes on the stickers on the transport boxes.<\/p>\n<\/div><h6 id=\"faq-49-our-bikes-127\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-our-bikes-127\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I start an ebike ride?<\/h6><div id=\"faq-panel-49-our-bikes-127\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-our-bikes-127\"><p>To start an e-bike ride:<\/p>\n<ol>\n<li>Find a TIER e-bike near you and open the nextbike by TIER app.<\/li>\n<li>When you&#8217;re standing next to your chosen e-bike, scan the QR code or tap start ride inside the app.<\/li>\n<li>Make sure the bike is unlocked, then lift the kickstand.<\/li>\n<li>Stand with one foot on the pedal and leave with the other and start to slide.<\/li>\n<li>Place your other foot on the pedal to keep your feet steady.<\/li>\n<li>Push the pedals for acceleration. For your safety, the motor won&#8217;t start until the bike reaches 5 km\/h.<\/li>\n<li>Stop pedalling to reduce speed and squeeze the brake levers to brake.<\/li>\n<\/ol>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-our-bikes-333\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-our-bikes-333\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Does nextbike by TIER Castletroy, Limerick offer children&#8217;s bikes, helmets and trailers?<\/h6><div id=\"faq-panel-1-our-bikes-333\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-our-bikes-333\"><p>As a rule, nextbike and its subbrands like nextbike by TIER Castletroy, Limerick do not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children&#8217;s bikes, helmets and trailers. Veturilo Warsaw also has children&#8217;s bikes and tandems.<\/p>\n<\/div><h6 id=\"faq-49-our-bikes-125\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-our-bikes-125\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What bike types does nextbike by TIER Castletroy, Limerick offer?<\/h6><div id=\"faq-panel-49-our-bikes-125\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-our-bikes-125\"><p>nextbike by TIER Castletroy, Limerick offers pedal bikes as well as ebikes. (Our ebike product is in fact a so-called pedelec. This is a bike with limited motor assistance, which is switched on when pedaling. Legally, there is no difference between a pedelec and a pedal bike. Helmets and driver&#8217;s licenses are not required.)<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Tariffs and conditions<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-1-tariffs-and-conditions-363\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-1-tariffs-and-conditions-363\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I cancel subscriptions?<\/h6><div id=\"faq-panel-1-tariffs-and-conditions-363\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-1-tariffs-and-conditions-363\"><p>Subscriptions that don&#8217;t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.<\/p>\n<p>Information about renewal and cancellation periods can be found in the conditions of the respective subscription in the Wallet of your app.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-49-tariffs-and-conditions-126\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-49-tariffs-and-conditions-126\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How much does nextbike by TIER Castletroy, Limerick cost and what tariffs are available?<\/h6><div id=\"faq-panel-49-tariffs-and-conditions-126\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-49-tariffs-and-conditions-126\"><p>There is a general unlock fee of \u20ac1 per rental. The following billing interval is by the minute. For pedal bikes each minute costs \u20ac0,02, for ebikes it&#8217;s \u20ac0,20.<\/p>\n<p>The monthly pass includes all unlock fees and costs \u20ac4,99 per month. The billing intervall is by the minute and each minute costs \u20ac0,20 no matter the bike type.<\/p>\n<p>You can rent up to four bikes at the same time with one customer account. However, subscriptions and special conditions typically apply to the first bike only. You can change the tariff in your account settings.<\/p>\n<h3><\/h3>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Limerick<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nextbike.ie\/limerick\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Limerick\" \/>\n<meta property=\"og:description\" content=\"[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; 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